This return policy applies to soothinginsolesllc.store and explains your rights and the process for requesting a return. Please read the following carefully.

• Return Eligibility

Only orders that meet the return conditions upon receipt of the item will be accepted.

Items must be in their original condition, unused, undamaged, and in their original packaging.

If the item does not meet the return conditions, we may not be able to accept the return request.

• Return Process

Please contact us via email or phone before returning the item to obtain return authorization and instructions.

Send the item, along with all accessories and packaging, back to the designated address.

We recommend using a trackable courier service to ensure safe delivery of the return.

• Return Address

Please send all returned items to:
SOOTHING INSOLES LLC
6201 SERENA PL, RCH CUCAMONGA, CA 91737

• Refund Processing

We will process your refund after receiving and inspecting the returned item.

Refunds are typically processed within 5-7 business days, with the exact arrival time depending on the payment method.

Refunds will be returned to the original payment account or processed according to a mutually agreed-upon method.

• Return Shipping Costs

For returns due to product quality issues, we will cover the shipping costs.

For returns due to personal reasons, the customer will bear the shipping costs unless otherwise stated.

We recommend keeping your shipping receipts for reimbursement or verification purposes.

• Contact Us

If you have any questions about the return process, refunds, or other related matters, please contact us through the following methods:

Email: support@soothinginsolesllc.store

Phone: +1 818-962-0706